Dear Steve and "The Spencer Family",

I just wanted to take some time to express my satisfaction with the service I received during the time I have been with Spencer Pest Control. For years at my old house in West Melbourne I had a wonderful experience with Mike, my regular pest control employee, who was very friendly to both me and my two dogs. Mike is a very sociable yet professional and trustworthy employee, and I was sad when I moved beachside, and thus out of Mike's area. However, once we moved into our new house we met Keith, and right away felt very secure and trusting in him. He was very friendly and also very sociable and kind-hearted to me and my pets.
After living in the new house for 3 months, we were swindled into a deal with another company with whom we had an existing Termite bond with from the previous owner. I regretfully canceled with Spencer to go to this other company who promised better service among other things they were unable to live up to. The next 3 months turned into a constant battle against fleas on our pets, ant piles in our backyard, and spiders among other things, with the fleas being the worst. The fleas have gotten so bad that we had to retrace our steps to find out when it all started. We came to the conclusion that before we canceled Spencer's service we had very few if any problems with fleas.
As of today I have canceled service with the other company, and of course called upon the tried and true Spencer. I obviously regret making the switch to begin with, and wish I would have thought it over a little more at first, but I am very grateful to be a part of the Spencer family once again. Thank you again for your wonderful employees, the very nice ladies who take the phone calls, and your fast, reliable, trustworthy, and convenient service (the positive adjectives could go on and on).

Sincerely,
Nicki McMahan

 

I just wanted to drop a short note to commend the young gentleman that came to our home for a rat problem we encounted after I brought my husband home from an extended stay in the hospital. The first technician placed the traps, however Sean would come three times a week to check the traps. After I kept telling him about a smell that was triggering my allergies and asthma, he went above and beyond the call to constantly check a small attic that is above our bedroom. Each week he would climb up and crawl around to ensure there was nothing there. The second time he did indeed find a dead rat under some insulation. After that he would climb up into this small area to ensure there was nothing else that needed to be removed. I cannot rave enough about Sean and appreciate his due dilgence in allowing this horrible situation to be a little be more bearable. I appreciate and applaud Spencer for hiring a such a dedicated and wonderful young man..We would definately recommend Spencer to others in our area...I hope they will have the same caring and dedicated technician as we did. Please commend Sean for us and for representing you company in such a professional manner.

P.Hewett

 

Sheri/Scott,

I just wanted to let you know how thrilled we are that since you sprayed on Saturday, we've not had one mosquito bite. It's very hard to get out of the habit of constantly checking my ankles and arms for the little critters. But I'm finally relaxing. I've heard similar feedback from some neighbors I talked to. Let's just say that if things continue like this, you've got a customer for life.

Thanks again for providing great service to us. We look forward to a long relationship with Spencer.

Regards,
J. Wilson